Helpdesk & Administration
We provide support using web, email, telephone and remote access for all
of our customers. If your system is not currently equipped to permit remote access we help you set it up. If you are worried that permitting remote access will let the bad guys in, you are our kind of people! We show you how to permit remote access, on your terms using security that is as good as the US Government uses to keep the bad guys out, but at a
much lower cost!
By sharing our helpdesk and
administrative services across many clients we are able to provide a
high level of responsiveness, and support, at a cost far below that of
developing and hiring your own staff. To
encourage sharing our services, we really give a big break to business owners who deploy remote access and let us use it. By doing this we don't have to travel to your location, but we can see what you see on the screen, and a lot more of the 'under the hood' stuff we need to see in order to
diagnose a problem, or help a user solve a problem. Helpdesk
Our helpdesk is setup to solve your
immediate problem, and prevent as many future problems as possible.
It is your single point of contact via the web, email, and telephone
for all types of support for your organization. Helpdesk technicians are trained
administrators but if they can't solve your problem quickly, they have immediate access to members of our staff who can!.
While we use a ticket tracking system to ensure quality control, we
will always remain available via phone.
Helpdesk without Administration is
our basic level of long term support. We are your on-call
experts for everything except system administration. We
support all of your applications, computer user training, and provide basic system
troubleshooting to identify and correct failed components.
Helpdesk with Administration is our
most popular level of long term support. Besides the items
mentioned in our basic support, we provide a long list of security,
software, hardware and training services that are the equivalent of
a full time computer support staff, but they are supplied remotely
so you don't have to house or pay a full time staff. This
service grows with you until you actually require a full time
on-site staff, which we provide and support. This level of helpdesk support is
appropriate for systems containing one or more servers acting as
domain controllers.
Purchase Helpdesk without System Administration
Purchase Helpdesk with System Administration
System Administration
When we become your system administrator,
you provide us with the equivalent of Domain or Enterprise Admin access, (full access and control of everything), and follow security policy guidelines closely. We establish strong system security, provide a helpdesk and
all administrative services such as; install and configure software, add, change and delete user accounts, create and setup shared directories (folders), configure and monitor your computers, network, and peripheral systems and perform routine maintenance, we tell you when to change the backup media, and do other simple physical tasks,
which we walk you through step by step.
Purchase Consult-3A2 for one year of System Administration including Help Desk.
On-Site Installation Services
If your office is large enough to need more than a couple of computers you probably are about ready for a network and a professional installation. The first job is to design your system, then we work with an electrical contractor who holds the special licenses necessary to install low voltage
signaling systems in commercial and residential structures to design and install your network cabling.
If you are wondering about wireless networking we do that too, but
wire and fiber optic cables are much more secure, and generally much faster, and cheaper
over time. Once the wiring is in and terminated we connect servers, workstations, routers, firewalls, media access points and peripherals (printers, scanners, etc.) to your network, establish network protocols, and
implement security. Then we test and document everything. We can coordinate jobs as small as a new home with 'structured' wiring for multi-media distribution or as large as a campus of multi-floor office buildings. This service is available only by contract. Please
contact us to ask for more information, or to setup a contract.
On-Site System Administration
When an organization reaches a certain size, taking care of the computer systems
and telecommunications infrastructure becomes a full-time job. As you approach that level, please consider that knowing how to qualify an employee to begin your in-house Information Technology (IT) department is a critical step. Our outsource program offers to relieve you of the technical and human resource issues of hiring and maintaining IT workers.
If we have been providing remote administration to your organization
stepping up to an on-site administrator we provide then growing into
a full fledged IT department is a natural progression that provides
your organization with just the right power, at just the right time
and is very cost effective. Let us in on your growth plan, and
we will evolve your IT support with you.
Our goal is to anticipate your needs and prepare for them in advance, so that as you grow we place additional resources with you to manage and implement the process.
Upon initiation of a contract we advertise, interview, hire, and place within your organization, personnel who possess the skills you need. As your IT division grows, we help maintain all of the skills our employees need to stay ahead of your growth
and industry change.
Please
contact us to discuss an on-site administrator
Order Consulting Packages
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